Arakawa Quant ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our free open-source financial data components (such as TradingView), or subscribe to our quantitative and market analysis services.

This Policy is in compliance with the Personal Data (Privacy) Ordinance (Cap. 486) of the Hong Kong Special Administrative Region.

1. Information We Collect

To provide a premium SaaS terminal experience, we may collect the following categories of information:

Information You Provide Directly: When you register for an account, subscribe to paid services, or contact our support team, we may collect your email address, phone number, and account password.

Automatically Collected Terminal Data: When you browse our website or use the terminal, we automatically collect your IP address, browser type, device identifiers, operating system, time spent on pages, and clickstream behavior. This data helps us optimize chart loading speeds and overall terminal performance.

Financial and Subscription Data: When you upgrade to a paid subscription, your transactions are processed by secure third-party payment providers (e.g., Stripe). We do not collect or store your full credit card numbers or financial authentication information on our servers. We only retain your subscription tier, expiration date, and payment status.

2. How We Use Your Information

The data we collect is used for the following purposes:

To provide, maintain, and improve the quantitative signals and market analysis services within the Arakawa Quant terminal;

To process your subscriptions, handle permission upgrades, and send related billing notices;

To send you system updates, security alerts, and technical support messages;

To monitor abnormal terminal traffic and prevent unauthorized account sharing or malicious attacks;

(With your consent) to send you marketing communications regarding new quantitative models, geopolitical analysis reports, or exclusive offers.

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users and provide a seamless terminal experience:

Strictly Necessary Cookies: Used to maintain your login status, save your terminal interface preferences (such as Dark Mode), and ensure platform security.

Performance and Analytics Cookies: We use third-party analytics tools (e.g., Google Analytics) to aggregate and analyze how users interact with our market data components, allowing us to continuously improve the UI/UX.

You can set your browser to refuse non-essential cookies at any time; however, this may affect your ability to use certain advanced features of the terminal.

4. Third-Party Integrations and Data Sharing

As a professional financial analysis platform, we collaborate with a select number of trusted third-party service providers. We only share data with them when absolutely necessary:

Authentication & Membership Systems: To securely manage your login status and subscription tiers.

Payment Processors: To process subscription deductions and maintain financial compliance.

Legal Compliance: We reserve the right to disclose your information to comply with applicable laws, regulations, legal processes, or mandatory governmental requests.

Please note: We do not provide custody services for any funds, nor do we require deposit verification. We will never sell your personal data to advertisers or unauthorized third parties.

5. Data Retention and Security

We use industry-standard encryption technologies (such as TLS/SSL) to protect data in transit and implement strict access controls within our cloud infrastructure. We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy (or as required by applicable laws). When no longer needed, your data will be securely deleted or anonymized.

6. Your Legal Rights

Under the Personal Data (Privacy) Ordinance, you have the right to:

Access the personal data we hold about you;

Request the correction of any inaccurate data;

Withdraw your consent to use your data for direct marketing purposes;

Request the deletion of your account and related personal data (subject to our statutory retention obligations).

7. Contact Us

If you wish to exercise any of the rights above, or if you have any questions about this Privacy Policy, please contact our Data Protection Officer at:

Email: support@arakawaquant.com

We will respond to your request within 30 days of receipt.